Refund policy
Last updated: October 19, 2026
Plain version: if something I sold you is broken, wrong or damaged, I'll make it right. Here's how that works for each kind of product.
Digital downloads
- A downloaded file can't really be "returned", so digital sales are normally final.
- But if a file is broken, won't open, is missing pages, or is substantially different from its product description, email me within 14 days of purchase. I'll send a fixed file or give you a full refund, whichever you prefer.
- Bought the same product twice by accident? Tell me and I'll refund the duplicate.
Merch (print-on-demand)
- Each item is printed just for you after you order, so I can't accept returns for change of mind or the wrong size. Please check the size chart on the product page first.
- Misprinted, defective, damaged in shipping, or the wrong item? Email me within 30 days of delivery with your order number and a photo. You'll get a free replacement or a full refund, and you won't need to send the item back.
- Lost package: if tracking shows it lost or stuck, I'll work with the print partner to reship it or refund you.
- If an order comes back because the shipping address was entered wrong, I can reship it, but the new shipping cost will apply.
Cancellations
Email me as soon as possible. If a merch order hasn't gone into production yet (usually within about 24 hours), I can cancel it with a full refund. Once it's being printed, it can't be canceled. Digital orders can't be canceled once the file has been delivered, but the rules above still apply.
How refunds are paid
Refunds go back to your original payment method. Your bank may take 5–10 business days to show them.
Contact
Email darealpheeniks@gmail.com or use the contact form. This policy doesn't limit any consumer rights you have under the law where you live.